Responsible Gaming and Player Wellbeing Policy

Age restriction and verification Access to the Pelican Casino platform is strictly prohibited for individuals under 18 years of age. This is a legal standard that we adhere to with the utmost strictness. Every registration process includes age verification using official documents. Accounts belonging to minors are immediately blocked, and any funds accumulated on them are frozen until the matter is fully clarified.

Recommendations for Parents We encourage parents to use parental control software and content filtering on home devices. Storing login credentials in a place inaccessible to children and educating them about the risks associated with accessing services intended exclusively for adults is a key element of social prevention.

To ensure gaming remains a safe form of entertainment, we recommend following the guidelines below:

• Never treat gaming as a way to earn money or pay off debts.
• Allocate for entertainment only amounts that you can lose without affecting your household budget.
• Set strict limits on the time spent on the platform and rigorously adhere to them.
• Avoid trying to 'get back' after a loss – such behavior leads to an escalation of risk.
• Never use the services under the influence of psychoactive substances or during periods of strong emotional stress.

We have implemented advanced technical solutions allowing for self-management of activity:

Deposit and Loss Limits The user can independently define maximum deposit amounts on a daily, weekly, or monthly basis. Upon reaching the set limit, the system will automatically block the possibility of further deposits. A reduction in the limit takes effect immediately, while a request to increase it requires a waiting period to avoid impulsive decisions.

Session Time Limits This tool allows setting automatic notifications informing about time spent on the site or forcing a session to end after a specified number of minutes. This helps maintain a sense of time, which can easily blur in a digital environment.

Time-outs If you feel you need a short break from gaming, you can use the 'Time-out' function, which suspends access to your account for a period of 24 hours to several weeks. During this time, access to platform functions is blocked, and we suspend the sending of informational messages.

Self-exclusion In cases where long-term cessation of activity is necessary, we offer a self-exclusion procedure for a minimum period of 6 months or permanently. This is an irreversible process during the chosen period and constitutes the strongest technical protection tool against excessive engagement in gaming.

It is worthwhile to periodically self-assess your behavior. Warning signs include:

• Spending more time or money on gaming than originally planned.
• Lying to loved ones about the extent of your online activity.
• Feeling irritated or anxious when unable to access the service.
• Neglecting professional or family duties in favor of digital activity.
• Borrowing funds for further activity on the platform.

For individuals who feel they are losing control over their behavior, we recommend immediate contact with professional support organizations. In Poland, there are a number of institutions offering free counseling, anonymous support groups, and therapy for behavioral addictions. Professional help is a crucial step towards regaining life balance. Remember that asking for help is a sign of strength and awareness.

Our technical support team undergoes regular training in recognizing problematic user behaviors. While we cannot control every personal decision, we strive to act proactively. If we notice activity patterns suggesting a loss of control, we reserve the right to make contact and suggest tools to restrict access.

We constantly monitor the effectiveness of our tools and adapt them to market standards and new research in the field of gaming psychology. All changes will be announced on this page to ensure the highest level of safety for the Pelican Casino community.